Shipping Policy

At Novara Gems, we are committed to delivering your jewelry safely and efficiently across Pakistan.

Order Processing

Orders are typically confirmed and processed within 1–2 business days after order placement. Customers may be contacted via WhatsApp or phone call for order confirmation before dispatch.

Shipping Time

Estimated delivery times:

• Major Cities: 3–5 business days
• Other Areas: 5–7 business days

Delivery times may vary depending on courier services, weather conditions, or public holidays.

Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) across Pakistan. Customers are required to make payment at the time of delivery.

Shipping Charges

Any applicable shipping charges will be displayed during checkout before order confirmation.

Order Tracking

Tracking details may be shared via WhatsApp or SMS once your order has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Novara Gems is not responsible for delayed or failed deliveries caused by incorrect addresses or contact information.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the package and product.

Contact Us

For shipping-related questions or support, please contact us through our website or WhatsApp support.